YES! All our Calendars use ONLY genuine LEGO® sets. Most of our Calendars are crafted from brand-new sets, but we occasionally include pre-owned pieces to expand our selection. This allows us to feature retired and limited edition sets that are no longer available in stores, offering you something truly unique! Every reused brick is meticulously cleaned and quality-checked, but sometimes the accompanying booklets may show minor wear.

Packets only option You will receive 24 numbered cellophane packets. Each packet contains instructions for that day and the bricks needed. A card personally addressed to the builder. A handwritten gift card if this option is selected by the purchaser. A sealed green envelope with the original LEGO ® instruction booklet/s and spare/extra bricks that came with your set. * Add festive boxes to use as decorations option You will receive 24 numbered boxes threaded on gold cord that are ready to hang. Each box contains a numbered cellophane packet which contains the instructions and bricks needed for that day. A card personally addressed to the builder. A handwritten gift card if this option is selected by the purchaser. A sealed green envelope with the original LEGO ® instruction booklet/s and spare/extra bricks that came with your set. * *Gingerbread House may not include the original instructions or spare bricks.

The Daily Build Packets measure 8cm x 11.5cm on average. Some days may be slightly bigger depending on the bricks needed for that day.

Each festive hanging box measures 14cm(L) X 9.5cm(W) X 2.75cm(D) on hand tied gold cord with a drop of 9cm.

Currently we deliver to:United KingdomAustraliaNew ZealandSingaporeHong KongJapanDOMESTIC DELIVERY (WITHIN UK)We use two carriers. Either Royal Mail or EVRI. If you have a carrier preference between these two options please email us letting us know - builduptochristmas@gmail.comRoyal Mail (Free Postage)We send with Royal Mail Tracked 48 which aims to deliver in 2-3 working days. Your package will be tracked and you will be provided with a tracking number. EVRI (Free Postage)We send with Standard Delivery which aims to deliver in 2-4 working days. Your package will be tracked and you will be provided with a tracking number. Royal Mail (Upgrade for £5.99) Need it faster? You can upgrade to Royal Mail Tracked 24 that aims to deliver within one working day. You’ll receive a tracking number as soon as your order is dispatched.INTERNATIONAL DELIVERYWe ship to Australia, New Zealand, Singapore, Hong Kong, and Japan using standard tracked international courier services.Shipping rates are calculated at checkout based on total order weight:Standard Sets (under 1kg): £18.00Larger Sets (1kg – 2kg): £28.00Estimated delivery time is 4 to 8 working days. Please order early during peak holiday periods to ensure delivery before December 1st.We always aim to dispatch on the same day if the order is placed before 11:00 AM or the following working day if placed after 11:00AM.Please note - We are a small team of two, and we personally hand-make every calendar to order. We aim to ship within one business day, but during busy periods, our commitment to quality means we may need a little extra time to ensure your order is perfect.

DO YOU SHIP INTERNATIONALLY?Yes! We ship to the UK, Australia, New Zealand, Singapore, Japan, and Hong Kong. All international orders are dispatched from London via standard tracked courier services to ensure your calendar travels safely.HOW LONG DOES INTERNATIONAL DELIVERY TAKE?Standard international delivery usually takes 4 to 8 working days. However, during the busy holiday season, delivery networks and customs channels can experience occasional delays. We strongly recommend placing international orders as early as possible to guarantee delivery before December 1st!WILL I HAVE TO PAY LOCAL IMPORT TAXES OR CUSTOMS FEES?For orders shipped to Australia, New Zealand, Singapore, Japan, and Hong Kong, standard individual orders generally fall well below local tax and duty thresholds. However, customers are responsible for any local customs fees, import taxes, or clearance duties that may be applied by their destination country's government.WHAT IS YOUR INTERNATIONAL RETURN POLICY?Because our advent calendars are seasonal, custom-packed builds, international returns must be initiated within 14 days of delivery.Notice First: Please email us at builduptochristmas@gmail.com before posting your return so we can provide return instructions and log your package.Return Postage: Return shipping costs are the responsibility of the customer and must be sent using a tracked shipping service.Customs Labeling: Returned packages must be clearly marked on all external customs declarations as RETURNED GOODS - UK ORIGIN. If this label is omitted and UK import charges are applied upon return, these fees will be deducted from your total refund.Condition: Items must be returned complete, unused, and in their original packaging.

Returns & DamagesWe offer a 14-day return policy, giving you 14 days from the date of delivery to request a return. To be eligible, your item must be in the same condition you received it—unused, unopened, and in its original packaging. Please include your receipt or proof of purchase. To begin a return please email us at builduptochristmas@gmail.com,Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged, please include a quick photo in your email so we can process your replacement or refund faster.INTERNATIONAL RETURNSBecause our advent calendars are seasonal, custom-packed builds, international returns must be initiated within 14 days of delivery.Notice First: Please email us at builduptochristmas@gmail.com before posting your return so we can provide return instructions and log your package.Return Postage: Return shipping costs are the responsibility of the customer and must be sent using a tracked shipping service.Customs Labeling: Returned packages must be clearly marked on all external customs declarations as RETURNED GOODS - UK ORIGIN. If this label is omitted and UK import charges are applied upon return, these fees will be deducted from your total refund.Condition: Items must be returned complete, unused, and in their original packaging.

We take great pride in our hand-packing process. Every single packet is hand-picked and cross-checked at least twice to ensure your Calendar is perfect. However, because our process is human-led, rare errors can occur.The "Future Day" Swap The most common scenario for a discrepancy is a simple "swap," where a piece intended for a future date may have found its way into an earlier packet. While we’d like to reassure you that this has only ever happened once in our history, we are always ready to help if it does.How we resolve this: If you find a piece that doesn't seem to fit, please email us with a brief description of the piece you have and the one you are missing. We can usually cross-reference our master build list and tell you exactly which day you will find your missing part.Email: builduptochristmas@gmail.com Please include your order number and a brief description of the discrepancy.While it has never happened before for a piece to be omitted entirely, your satisfaction is our priority. If we cannot locate your piece in a future day of your calendar, we will ship a replacement to you right away.