Store Policy

Customer Care

We are a small family business that makes all Calendars to order. We’re all about spreading joy, and we try our hardest to make every single calendar perfect. But if we’ve fallen a bit short for any reason, we’ll do everything we can to make it right. Please drop us a note at builduptochristmas@gmail.com

sustainability

We have consciously used materials that are recyclable, compostable or reusable.

Postage boxes - Recycle with cardboard

Tissue paper - Recycle with paper (remove sticker)

Daily boxes - Recycle with cardboard (or keep for next year!)

Daily bags - Made from cellophane and will decompose naturally

Our instructions - Recycle with paper

Envelope and postcards - Recycle with paper

LEGO® - Reuse!

shipping

All Calendars are custom-packed by hand. Orders placed before 11:00 AM GMT are usually dispatched the same working day; orders placed after 11:00 AM GMT will be sent the next working day.

UK Delivery: We ship via tracked delivery using Royal Mail, Evri, or a comparable service (2–5 business days). Full tracking details will be emailed as soon as your order is on its way.

International Delivery: We ship to Australia, New Zealand, Singapore, Japan, and Hong Kong via standard tracked courier services (4–8 business days).

International shipping rates are weight-based and calculated at checkout:

Standard Sets (under 1kg): £18.00
Larger Sets (1kg–2kg): £28.00

Please note: International buyers are responsible for any local import duties, taxes, or handling fees applied upon arrival.

dimensions

Postage box with packets measures 24.5x35x5 cm

Postage box with festive hanging boxes measures 41.5x26x15 cm

Weight 900-1900g

Payment Methods

returns

We accept returns of unopened calendars in their original, sealed condition within 14 days of receipt for a full refund. Return postage fees are the responsibility of the customer and items must be sent using a tracked service.

International Returns: Overseas return packages must be clearly declared on customs forms as RETURNED GOODS - UK ORIGIN to avoid UK import fees being deducted from your refund.

Please email us at builduptochristmas@gmail.com prior to posting to log your return and request return address details.

payment options

We accept the following payment methods on our Site:

- Credit Card

- PayPal

- Debit

- Direct Debit

- Apple Pay

- Google Pay

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.