TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.builduptochristmas.com (the "Site"). This Site is owned and operated by Build up to Christmas. This Site is an e-commerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property & Trademark Disclaimer

All trademarks, logos, and brand names displayed on this Site are the property of their respective owners.

LEGO® Disclaimer: LEGO® is a trademark of the LEGO Group of companies, which does not sponsor, authorize, or endorse this website or our products. All LEGO® parts included in our advent calendars are genuine, authentic LEGO® elements sourced independently and custom packaged by hand by Build up to Christmas.

Product Safety Warning

WARNING: CHOKING HAZARD. Our advent calendars contain small parts and bricks. Products are not suitable for children under 3 years of age.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:

Handmade Advent Calendars

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. These Terms and Conditions apply to all the goods displayed on our Site at the time you access it, including all products listed as being out of stock.

All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the complete accuracy of all goods provided. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will issue a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

Credit Card
Debit Card
PayPal
Direct Debit
Apple Pay
Google Pay

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen. By providing payment details, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

1. Destinations

We ship domestically within the United Kingdom and internationally to select destinations: Australia, New Zealand, Singapore, Japan, and Hong Kong.

2. Dispatch & Carriers

UK Orders: Items are dispatched via Royal Mail, Evri, or a similar tracked carrier. Standard domestic delivery typically takes 2–5 business days after dispatch.
International Orders: Items are dispatched from London via standard tracked courier services (or equivalent international delivery networks). Standard international delivery typically takes 4–8 business days after dispatch.

Delivery times are estimates provided by postal carriers and are not guaranteed delivery dates. Delivery times may vary due to unforeseen circumstances, peak seasonal volume, weather, or destination customs clearance processes, and do not include weekends or UK public holidays.

3. Shipping Charges & Address Accuracy

You may be required to pay delivery charges in addition to the price of the goods, as advised at checkout.

You are required to provide us with a complete and accurate delivery address, including the full name and contact number of the recipient. We are not liable for non-delivery or delivery to an incorrect address resulting from inaccurate or incomplete information provided by you.

4. International Import Duties & Taxes

All order totals and shipping fees displayed at checkout are charged in GBP (£). For international shipments, customers are solely responsible for any local customs duties, import taxes, sales taxes, or administrative handling fees that may be levied by the destination country's government or postal service upon arrival.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union, you have the legal right to cancel your contract to purchase goods from us within 14 days without giving any reason.

The cancellation period will end 14 days from:

The day you receive, or a nominated third party receives, physical possession of the goods (for single shipments);
The day you receive, or a nominated third party receives, the last good (when items in a single order are delivered separately); or
The day you receive, or a nominated third party receives, the first good (when goods are delivered regularly over a defined period).

To exercise your right to cancel, you must inform us of your decision within the 14-day cancellation period by emailing us at builduptochristmas@gmail.com.

Returns, Refunds & Missing Parts Policy

1. Standard Returns & Eligibility

If for any reason you are dissatisfied with your purchase, you may request a return within 14 days of receipt for a full refund:

Condition: All daily packets, printed instruction sheets, and internal components inside the calendar must remain unopened, complete, and sealed in their original packaging.

2. How to Return by Mail

Notice First: Email us at builduptochristmas@gmail.com to request a return authorization and the correct return address before posting your parcel.
Pack Securely: Carefully pack your unopened calendar to ensure it remains fully protected during transit.
Ship Tracked: Send the parcel back using a tracked shipping service. Outbound and return shipping fees are the financial responsibility of the customer and are non-refundable unless the item arrived damaged or defective. We are not responsible for items lost or damaged in return transit.

3. Specific Terms for International Returns

Customs Labeling Requirement: Returned packages sent from outside the UK must be clearly marked on all external carrier customs declarations (CN22/CN23) as:

RETURNED GOODS - UK ORIGIN
Import Duty Deductions: If this declaration is omitted and UK import duties, taxes, or handling fees are charged to us upon re-entry to the UK, the exact fee amount will be deducted from your final refund total.

4. Missing Parts Policy

In the rare event that an individual day's packet or set is missing a piece, please contact us immediately at builduptochristmas@gmail.com with details of the missing piece and the specific calendar day. We will send out replacement parts to you as quickly as possible free of charge. Missing piece requests do not require returning the full calendar.

This policy does not affect your statutory consumer rights under the Consumer Rights Act 2015.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other mandatory consumer protection legislation applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. If there is a conflict, statutory consumer rights take precedence.

Limitation of Liability

Build up to Christmas and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Site. We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Indemnity

Except where prohibited by law, by using this Site you agree to indemnify and hold harmless Build up to Christmas and its directors, officers, agents, employees, subsidiaries, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of our Site or your violation of these Terms and Conditions.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

Severability

If any provision in these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision will be deemed severed, and the remaining provisions will continue in full force and effect.

Changes to Terms

We reserve the right to amend these Terms and Conditions from time to time to maintain compliance with legal requirements or changes to our operations. Notice of material updates will be posted on our Site or sent via email.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: builduptochristmas@gmail.com

Effective Date: 2nd September 2024 (Last Updated: October 2026)